Troubleshooting Guide for Ford SYNC Phone Button Malfunction

The Ford Sync Phone button is a crucial component of this system, enabling drivers to access their phone’s functionalities without taking their hands off the wheel.

However, at times, the Ford SYNC Phone Button Not Working due to:

  • Incompatible phone
  • Bluetooth settings
  • Dirty sync button and others
  • Outdated Operating Software
  • Wrong Peripherals Connected
  • Wiring Problems

This article will provide you comprehensive guide, exploring some of the common reasons why the Ford Sync Phone button may malfunction and how to troubleshoot the issue.

You May Like to Read: Reasons for Ford Sync Radio No Sound.

Reasons Behind Ford Sync Phone Button Not Working

Here are some frequent causes behind a malfunctioning Ford Sync phone button:

#1 – The Phone is Not Compatible

If you’re having trouble pairing your phone with Ford SYNC, one possible reason could be that your phone and the SYNC system are incompatible. This is more likely to be an issue if you have an older or less popular phone model.

#2 – Problem in Bluetooth

Bluetooth connectivity issues can prevent the Ford SYNC phone button from working correctly. In such cases, it’s important to check if your phone’s Bluetooth function is working correctly.

You can do this by checking your phone’s status bar, where the Bluetooth logo should appear when it is active. If it does not, you may need to turn on Bluetooth in your phone’s settings.

#3 – Dirty Sync Button

If you own a Ford car with a physical Ford Sync phone button, it’s possible for dirt and dust to accumulate on the button over time. This can cause the button to become unresponsive and result in difficulty using the Ford SYNC system.

If you frequently drive with open windows or on dirty and dusty roads or don’t regularly clean your car’s interior, this problem can be exacerbated.

#4 – Outdated Operating Software

If your phone’s OS is not up-to-date, it may cause difficulty connecting to Ford SYNC and accessing its features.

This is because older OS versions can be incompatible with newer software versions, making it difficult for the Ford SYNC system to communicate with your phone.

#5 – Wrong Peripherals Connected

Peripheral devices have the potential to cause connectivity issues that may result in a non-responsive Ford SYNC phone button.

Peripheral devices such as audio cables, USB cables, or headphones can sometimes interfere with the functioning of the Ford SYNC system.

For example, if you connect your phone to the Ford SYNC system using a faulty or damaged USB cable, it can cause problems with the connectivity of the system, potentially leading to a non-responsive phone button.

#6 – Wiring Problems

The Ford SYNC system has several wires inside that are not visible from the outside. Once any of these wires break, you won’t be able to use the Ford Sync phone button as it will fail to communicate with the other parts of the system.

Wire breakage can occur due to wear and tear, and wiring fatigue caused by exposure to heat, moisture, vibration, or movement.

#7 – Your Phone has No Battery

In some cases, a non-responsive Ford SYNC phone button may not be due to a dirty button or an outdated operating system but simply because of a dead phone battery. No matter how hard you push the button, it will not respond as the phone is not on or has turned off.

6 Steps to Fix the SYNC Phone Button Not Working on Ford Vehicles

If the Ford Sync phone button is not working, there are several solutions you can try. Some of them are:

Step-1: Reset Bluetooth

If you’re experiencing Bluetooth connection issues with your Ford Sync, resetting Bluetooth is one of the easiest solutions to try. To do this,

  • First, turn off Bluetooth on your phone and Sync, then turn them both back on again.
  • You can then try manually connecting your phone to Sync by selecting Phone > heading to Settings > choosing Bluetooth devices>locate your phone on the screen >select Connect to pair the two devices.

By following these simple steps, you can often quickly restore the original Bluetooth settings and resolve connectivity problems with your Ford Sync.

Step-2: Soft Reset

If you’re having issues with your Ford Sync system and want to try a quick fix that won’t erase any of your current data or settings, you can attempt a soft reset. To do this:

  • Press and hold both the Seek Up button and the Radio Power button.
  • Wait for five seconds, then release both buttons when the screen goes black.
  • After a few minutes, try pushing the Phone button again to see if it’s now functioning properly.

By following these three simple steps, you can potentially reset your Ford Sync module and fix any issues you’re experiencing without losing any of your saved data or settings.

Step-3: Hard reset

If your Ford Sync system still isn’t working even after trying a soft reset, the next step is to attempt a hard reset. This method will reset the module without wiping data or settings, here’s how to do it:

  • Before beginning, make sure you turn off your car’s ignition.
  • Disconnect the battery or power supply from your Ford Sync system.
  • Wait for around 30 seconds before reconnecting.
  • Finally, turn the ignition back on and wait for Ford Sync to reboot.

Remember to always try a soft reset first before attempting a hard reset and be sure to turn off the ignition before disconnecting the battery or power supply.

Step-4: Master Reset

If you’re still experiencing issues with the Ford Fusion Sync phone button not working, a master reset can be an effective solution. Before performing the reset, disconnect your phone and turn off Bluetooth. Here are the steps to follow:

  • Go to settings on your Sync system and select the “General” icon.
  • Choose the Master reset option from the list and push the button to initiate the process.
  • Wait for the completion of the master reset process.
  • After the process is completed, wait a few minutes and then sync your Ford Sync system again.
  • Finally, check the phone button to see if the issue has been resolved.

However, it’s important to note that a master reset will erase all your saved data and settings, so be sure to back up any important information beforehand.

Step-5: Clean the Sync Button

As mentioned earlier, the presence of dirt is one of the main reasons the Ford Sync phone button is not properly working. To fix the Ford Sync phone button not working issue, dirt, and dust within the button may need to be cleaned out. To do this:

  • Press the button firmly
  • Clean any gaps with circular motions or a stick/wire
  • Be careful not to damage the internal components.

Step-6: Update Your Phone

Smartphone manufacturers like Samsung and Apple release software updates periodically to improve the user experience. Updating an OS can differ depending on the phone brand, and the process can take some time if it hasn’t been updated in a while.

To troubleshoot the Ford Sync issue,

  • Find your phone’s Bluetooth menu > Tap the off and on option > Find the SYNC option > Turn off and on the Bluetooth > Press the Phone button > Scroll to System Settings > Press OK > Scroll to Bluetooth Devices > Press OK again > Lastly, tap the off button.

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What are some common reasons why the Ford Sync phone button may not work?

Some reasons may include an outdated phone operating system, bluetooth connection issues, software bugs or glitches, and physical damage to the button itself.

How do I pair my phone with Ford Sync?

Turn on Bluetooth on your phone, then ensure your vehicle is in the park and running in a well-ventilated area. Turn on Ford Sync and access the Bluetooth menu to pair your phone.

How do I fix Bluetooth connection problems on Ford Sync? 

Turn off Bluetooth on both the device and Ford Sync, then turn them back on and attempt to reconnect. Alternatively, try deleting and re-pairing the device with Ford Sync.

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